Privacy Policy

Last updated: 2024

Clearresourcezone ("we", "us", "our") is committed to protecting the privacy of visitors to our website. This Privacy Policy explains what personal data we collect, why we collect it, how long we keep it, who we share it with, and what rights you have in relation to it. This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Clearresourcezone is the data controller responsible for your personal data collected through this website.

1. Who We Are

Clearresourcezone
97C Armley Road
Leeds, LS8 2NT
United Kingdom
Email: info@clearresourcezone.com
Phone: +44 113 882 5436

2. Personal Data We Collect

We collect personal data directly from you when you voluntarily submit it through the contact or enquiry form on our website. This may include:

Your full name
Your email address
Your telephone number
Your postal address or property location, where relevant to a home theater installation enquiry
Any details you provide about your enquiry or the services you are interested in

We do not collect any sensitive categories of personal data (such as health or financial information) through our website forms, and we ask that you do not submit such information to us.

3. Why We Collect This Data

We use the personal data collected through our form for the following purposes:

To respond to your enquiry about our home theater installation services
To provide you with quotes, scheduling information, or other communications you have requested
To maintain records of correspondence for customer service purposes

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases to process your personal data:

Consent — where you have voluntarily submitted your details through our form, you have consented to us using that information to respond to you.
Legitimate interests — we have a legitimate interest in responding to enquiries and maintaining accurate business records, provided this does not override your rights and freedoms.
Contractual necessity — where processing is necessary to take steps at your request prior to entering into a service agreement with us.

5. Cookies

This website uses a single cookie, named privacy_choice, which stores your consent preference regarding this website's use of cookies. This cookie is retained for one year from the date it is set.

We do not use any analytics, tracking, session, or CSRF cookies on this website. No third-party analytics services are embedded on our pages.

Advertising measurement is only activated after you provide explicit consent, and it operates solely on the confirmation page shown after form submission. No advertising measurement occurs elsewhere on the site or without your prior consent.

6. How Long We Keep Your Data

We retain personal data submitted through our enquiry form only for as long as necessary to fulfil the purposes described above, and in any event no longer than 24 months from the date of your last contact with us, unless a longer retention period is required to comply with a legal obligation, resolve a dispute, or enforce our agreements.

7. Who We Share Your Data With

We do not sell or rent your personal data to third parties. We may share your data with:

Service providers who assist us in operating our website or responding to enquiries (such as email hosting providers), who are bound by confidentiality obligations
Regulatory or law enforcement authorities, where we are required to do so by law

We do not transfer personal data outside the United Kingdom. Should this change in future, we will update this policy and ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

8. Your Rights

Under the UK GDPR, you have the following rights in relation to your personal data:

The right to be informed about how your data is used
The right of access to the personal data we hold about you
The right to rectification of inaccurate or incomplete data
The right to erasure of your personal data in certain circumstances
The right to restrict processing of your data
The right to data portability
The right to object to processing based on legitimate interests
The right to withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us at info@clearresourcezone.com. We will respond to your request within one month, as required by law.

9. Right to Complain

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection matters. The ICO can be contacted via www.ico.org.uk.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: